Privacy Policy

1. Who we are

Care Consults (“we”, “us”) is an independent care compliance consultancy and a trading name of ZM Legal Consultancy Ltd, a company registered in England and Wales under company number 14565767, with its registered office at 66 Paul Street, London, England, EC2A 4NA. We are the data controller for the personal information described in this policy and are registered with the Information Commissioner’s Office (ICO) under registration number ZA123456.

If you have any questions about this policy or how we handle your information, contact us at info@careconsults.co.uk or on +44 7351 121577.

2. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details — your name, job title, organisation, email address and phone number when you enquire, book a consultation or become a client.
• Business information — details about your care service that you share with us during an engagement, such as its location, registration status and staffing structure.
• Website usage data — pages visited, device and browser type, collected through cookies. See our Cookie Policy.
• Marketing preferences — whether you have opted in to receive updates and guidance from us.

We do not intentionally collect personal data about the people who use your care service through this website. Where an engagement requires us to review records that contain such data, we act only on your written instructions and under a data processing agreement.

3. How we use your information

We only use your personal information where the law allows us to. Most commonly:

• To respond to your enquiry — because it is in our legitimate interests to respond to people who contact us.
• To deliver our services — because it is necessary to perform our contract with you.
• To invoice and keep records — because we have legal and accounting obligations.
• To send marketing emails — only with your consent, which you can withdraw at any time using the unsubscribe link in any email.
• To improve our website — because it is in our legitimate interests to understand how it is used.

4. Sharing your information

We never sell your personal information. We share it only with:

• Trusted service providers — such as our IT, email and accounting suppliers, who process it under contract and only on our instructions.
• Professional advisers — such as our lawyers, accountants and insurers, where necessary.
• Regulators and authorities — where we are required to do so by law.

5. International transfers

Your information is stored in the United Kingdom or the European Economic Area. If any of our service providers process data outside these areas, we make sure appropriate safeguards are in place, such as a UK adequacy decision or the UK International Data Transfer Agreement.

6. How long we keep it

• Enquiries — up to 12 months after our last contact, in case you come back to us.
• Client records — 6 years after the engagement ends, to meet legal, tax and insurance requirements.
• Marketing data — until you unsubscribe or ask us to remove you.

When information is no longer needed, we delete it securely.

7. Your rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information where we no longer need it.
• Restrict or object to how we use it in certain circumstances.
• Receive a copy of your information in a portable format.
• Withdraw consent at any time where consent is our lawful basis.

To exercise any of these rights, email info@careconsults.co.uk. We will respond within one month, free of charge.

8. Cookies

Our website uses a small number of cookies to keep it working and to understand how it is used. For details of each cookie and how to manage them, see our Cookie Policy.

9. How we protect your data

We use appropriate technical and organisational measures to keep your information safe, including encryption in transit, access controls and confidentiality obligations for everyone who works with us. If a data breach ever puts your rights at risk, we will notify you and the ICO as the law requires.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated shown at the top. If we make a significant change, we will let existing clients know directly.

11. Contact & complaints

If you have a question, concern or complaint about how we handle your information, please contact us first — we take this seriously and will do our best to put things right.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.