A 30–45 minute call with a consultant — not a salesperson. We listen to where you are, tell you honestly what we’d prioritise, and follow up with a short written summary. If we’re not the right fit, we’ll say so.
Yes. We support providers England-wide, combining remote work with on-site visits where they add value — mock inspections and audits are always done in person.
A named consultant who stays with you throughout, backed by the wider team for specialist areas. You’ll never be passed around a call centre.
Documents are the easy part. We tailor everything to your actual service, then work with your team until it’s embedded — because CQC assesses what happens in practice, not what’s in the folder.
It varies with CQC’s caseload, but complete and consistent applications move fastest. Most delays come from avoidable errors, missing evidence or unprepared interviews — exactly what we take off your plate.
Yes. We review what’s been submitted or drafted, fix inconsistencies and carry it through to decision — including preparing your manager for interview.
Usually, yes — once the underlying reasons are fixed. We review the refusal, address the real issues and support a stronger resubmission rather than a hopeful repeat.
Yes — two linked applications that must tell one consistent story. We prepare both together so nothing contradicts.
As close to the real thing as we can make it: evidence review, staff conversations, observations and a scored report against the framework CQC actually uses — with honest findings, not comfortable ones.
A verbal debrief the same day, and a written report with a prioritised action plan within five working days.
We support factual accuracy comments and, where there are genuine grounds, ratings reviews. We’ll tell you plainly whether a challenge is worth making.
Annually for most services, or ahead of an expected inspection. Multi-site groups often run a rolling programme so every location is visited on a cycle.
Either. If your existing suite is sound we adapt and update it; where it isn’t, we rebuild. What matters is that every policy describes what your service really does.
Yes — warning notices, conditions and urgent action plans. We help you respond credibly, fix the substance and evidence the improvement to CQC.
A named consultant, scheduled reviews, unlimited advice line for day-to-day questions, and updates when guidance changes — shaped around your service rather than a fixed menu.
We coach managers and senior teams as part of embedding any change — governance, audits, supervision. For mandatory subject training we’ll point you to providers we trust.
Fixed-fee proposals for defined work like registration or a mock inspection, and a simple monthly retainer for ongoing support. You’ll always know the cost before we start.
No. Project work stands alone, and retainers run month to month after the first quarter.
Yes — registration support can be staged so fees track the milestones of your application rather than landing up front.
A conversation, then access to the relevant documents and people. We’ll send a short, plain-English scope so everyone knows who does what by when.
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